Waterloo Regional Police are seeking assistance in a fraud investigation in Kitchener.

On November 28, 2025, a Kitchener resident received a phone call from a caller purporting to represent a telecommunications company. The caller posed as a customer service representative and offered the victim a discount on services for being a loyal customer. The victim was told that they needed to provide financial account information and credit card numbers to process the discount.

On the same day, two male suspects attended a store in the area of Fairway Road South and Wabanaki Drive. The males used the fraudulently obtained credit card information to purchase gift cards and electronics.

Investigators would like to identify and speak to the individuals pictured below in connection to this incident. 

Anyone with information is asked to contact police at 519-570-9777, extension 2250.

Anonymous tips can be provided to Crime Stoppers at 1800-222-8477 or online at www.waterloocrimestoppers.com.

To help prevent becoming a victim of a similar scam, consider the following tips:

• Legitimate companies will never request credit card numbers or banking information over the phone. If you are unsure, hang up and call the company back using the number on an official website or bill.

• Do not provide personal or financial information to unsolicited callers. Scammers often use pressure tactics, time-sensitive offers, or “loyalty discounts” to convince you to act quickly.

• Monitor your financial statements regularly for unauthorized transactions. Report suspicious activity to your bank immediately.